Shipping & Policies
Welcome to Cancer Gifts, we appreciate you and your business! Due to the COVID-19 outbreak, we are experiencing delays in shipping, so please be aware that care packages may take additional days to deliver, based on delays from USPS and UPS. We appreciate your patience. In addition, please note, we are unable to deliver to healthcare facilities and hospitals at this time.
With these uncertain times, we all need each other. We will continue to pray for you and your loved ones. Please reach out to us at firstname.lastname@example.org with any questions or concerns.
Elisa, Jill and Sarah
Cancer Gifts does not disclose, sell, trade or give out personal information you have provided. We respect your privacy and are committed to protecting it. Any personal information requested about the cancer patient is to assist us in providing helpful cancer related information to the recipient.
All baskets are custom made and shipped within 1 - 2 business days of receipt of order. We ship via UPS. The package arrives from Care Center Gifts, LLC.
UPS Ground typically delivers in 1-5 days. Sure Post is Ground delivery plus one day. Second Day Air is delivered by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time. Shipment to a PO Box is allowed and the shipping method selected must be Sure Post.
Please note, UPS does not deliver on Saturdays.
We will ship to hospitals, although we do not recommend doing so. In addition, we cannot offer our SurePost shipping option for hospital shipments. There are many reasons not to ship to hospitals; patients are routinely discharged early, hospital mail rooms are sometimes slow in sorting and delivering packages, and if a person has been discharged, any number of things can happen to your package. Sometimes they are returned to sender, occasionally they are forwarded to the patients home but many times they simply disappear. Therefore, we strongly advise you to send your gift to the recipients home. If you are certain your friend or loved one will be in the hospital for an extended period of time and you choose to ship there, please provide as much information as possible. To help the hospital deliver your package in a timely manner, please provide a building name or number, and a room number. All shipments to hospitals are made at your own risk. We are unable to guarantee or insure delivery to hospitals and you accept full responsibility if the package is delayed or lost. If the package is returned to Cancer Gifts and you opt to not resend it to a home address, you will incur a $20.00 restocking fee.
We do ship to Canada but the website is not yet set up to accept international orders. We will be happy to accept your order via email and/or phone. An important note regarding customs: the recipient is responsible for any customs duty. Therefore, we recommend shipping to yourself, if possible, or to a friend or family member. US Postal Service Priority Mail International shipments take approximately 6-10 business days for delivery. Please feel free to contact us for shipping rates and availability.
You are responsible for providing us with a valid delivery address. We take no responsibility for the cost of replacement gifts or additional shipping charges as a result of incorrect addresses. If a gift is returned due to an address problem that is our fault, we apologize and we will re-pack and re-send the gift ASAP!
Refund and Return Policy
If you need to return your purchase for any reason*, please return it in its original condition, all items unused, within 10 business days of the date it was shipped. Please include your name, telephone number and mailing address inside the box. Please send returns via the U S Postal Service to 811 Wyandotte, Kansas City, MO 64105. We will refund the amount of your purchase, minus the original shipping charge and a $20.00 restocking charge if the item was a gift basket. * No refunds given for partial shipments of the Gift of the Week Club.
The gift baskets contents, any wording on this website or conversations with the owners or employees of Cancer Gifts.com is absolutely no substitution for professional medical advice.
All sale items are final sale and cannot be returned.
Cancer Gifts.com utilizes the finest and latest 256bit encryption security technology available for all your online transactions. All website transactions meet PCI compliance standards. The secure server software(SSL) that we use encrypts all information you provide, thus ensuring your internet transaction stays protected and private. Your wellbeing is important to us. If you feel uncomfortable ordering over the Internet, please call us at (816) 839-4880 and we will be happy to take your order.
Promotions and Updates
We appreciate our customers and want to continue to be of service to you. In doing so, we provide you with news and promotions from CancerGifts.com. If you do not want to receive updates and promos, please contact us at email@example.com and we will be sure to take you off our email list.